FAQ’s

Answers our Frequently Asked Questions

What Can I Design?

Design whatever you want (don’t break copyright law or use any pornography, violence, or propaganda)

What If I Don’t Have Any Graphics?

Try our free graphics in Steps 1 and 2 of our design tools!  We have tons of backgrounds in our free background library

Where is my Order Confirmation?

Once you submit order, you will receive an email with your order confirmation.  If you are unable to locate the email, please check your email spam/junk folder in case your email settings filter the emails.

How Long Does It Take?

Custom Orders are Processed then Produced.  Once your custom order is ready to ship, you will be emailed your tracking#.  Shipping takes 3-6 days.

ProductProcessing Time
Custom Rolling Trays3-6 weeks
Custom Glass Rolling Trays5-13 days
Custom LED Rolling Trays1-2 weeks
Custom Weed Grinder, Weed Jar, Butane Torch5-10 days
Custom Dab Mats5-10 days
Custom Smoke Box1-2 weeks
Custom Decals, Lighter Skins, Juul Skins5-10 days

How Do I Track My Package?

Once your custom product has been produced,  you will receive your tracking number via email when your order ships.  The tracking numbers are assigned before they are sent out, so allow some time after receiving it to check its location.

If you are unable to locate the email, please check your email spam/junk folder in case your email settings filter the emails.

How Long Does Shipping Take?

Shipping takes 3-6 days to most places in the USA.

**NOTE: Due to the pandemic and staffing shortages with shipping carriers, there may be additional delays

What Is Your Return Policy?

Since each custom product is made special for you, we can’t restock them once they’re made.  Thus, all custom sales are final.  If you find a defect with your item, on the other hand, please contact us with a photo of the issue.