Answers our Frequently Asked Questions
What Can I Design?
Design whatever you want (don’t break copyright law or use any pornography, violence, or propaganda)
What If I Don’t Have Any Graphics?
Try our free graphics in Steps 1 and 2 of our design tools! We have tons of backgrounds in our free background library
Where is my Order Confirmation?
Once you submit order, you will receive an email with your order confirmation. If you are unable to locate the email, please check your email spam/junk folder in case your email settings filter the emails.
How Long Does It Take?
Custom Orders are Processed then Produced. Once your custom order is ready to ship, you will be emailed your tracking#. The order date counts as day zero/0. Shipping takes 3-6 days.
|Custom Rolling Trays||3-6 weeks|
|Custom Glass Rolling Trays||5-13 business days|
|Custom LED Rolling Trays||1-2 weeks|
|Custom Weed Grinder, Weed Jar, Butane Torch||5-10 business days|
|Custom Dab Mats||5-10 business days|
|Custom Smoke Box||1-2 weeks|
|Custom Decals, Lighter Skins, Juul Skins||5-10 business days|
How Do I Track My Package?
Once your custom product has been produced, you will receive your tracking number via email when your order ships. The tracking numbers are assigned before they are sent out, so allow some time after receiving it to check its location.
If you are unable to locate the email, please check your email spam/junk folder in case your email settings filter the emails.
How Long Does Shipping Take?
Shipping takes 3-6 days to most places in the USA.
**NOTE: Due to the pandemic and staffing shortages with shipping carriers, there may be additional delays
What Is Your Return Policy?
Since each custom product is made special for you, we can’t restock them once they’re made. Thus, all custom sales are final. If you find a defect with your item, on the other hand, please contact us with a photo of the issue.